Our values

We’re a values-driven organisation and that means that our principles aren’t just words on a website. They are how we expect you to work every day if you join us. We keep our customers at the heart of what we do, and we continue changing and adapt the way we think and work. We want to be judged by our actions, not our promises which is why we’ve set some priorities our businesses and backed them up with a clear set of principles to ensure we act responsibly, not just now but in the long term.

Be brilliant for our customers

Doing a brilliant job for our customers is what makes us what we are. We build a loyal customer base by building strong relationships, listening to their needs, getting them what they want when they want it, exceeding their expectations and making the interaction easy.

Value our people

Our people are our strength, and we will always support, protect and develop them. At Grafton, people are recognised and respected. People feel proud to work here, they feel a sense of belonging and are valued for what they do. Every one of us has the opportunity to grow our skills and career.

Sustainable, trustworthy & responsible

As the world responds to the social andenvironmental challenges facing society, we are committed to building amore sustainable future.We see the business opportunities this transition offers as well as understanding the importance of operating our business with strong ethical, safety and environmental practices. In facing into, and being transparent about, our sustainability programme we earn the trust of customers, colleagues, communities and shareholders alike.

Ambitious

As individuals, teams, businesses, and as a Group, we’re always ambitious for success. By striving to always do things better tomorrow than we did today, we can be the first choice for our customers, for investors and for people who want a great place to work.

Entrepreneurial and empowering

New ideas help us to innovate and stay ahead of the competition. Everyone in the Group has a part to play in improving performance, embracing opportunities and adding value.