Trade Counter Supervisor

Part of Grafton Group Plc, Chadwicks Group is the market leader in the builder’s merchanting industry in the Republic of Ireland. Main brands include Chadwicks, Heiton Buckley, Cork Builders Providers, Panelling Centre, Davies & Telfords.

As Trade Counter Supervisor you will manage all aspects of the the trade counter operations in your branch. Key to the role is driving sales of all products, developing new business and servicing our existing customer base while also ensuring the smooth running of daily operations.

Knowledge & Experience

• Substantial experience working within the Plumbing and Heating/Building Materials Industry
• Strong commercial and strategic acumen
• Ability to reach and exceed sales targets
• Health and Safety compliance experience
• People management experience desirable but not essential

Key Responsibilities 

• Manage all aspects of the Plumbing and Heating department, buying / stock levels / margins
• Achieve sales and margin targets
• Health & Safety Awareness - ensure that Company Health & Safety Regulations are strictly adhered to
• Plumbing and Heating department development
• Building customer relationships
• Maintain a high customer service standard ensuring all customers are dealt with in an efficient and effective manner
• Ensure employees are appropriately trained to deal with customers
• Be responsible for all equipment and carry out regular stock checks
• Take responsibility, as requested, for the development and implementation of the strategic and business plan, involving regular consultation with Senior Management
• Responsible for the re-order of selected product lines and also ensuring that stock levels of selected product lines within the department are maintained at optimum levels
• Ability to manage and anticipate change
• Ensure a tidy working environment at all times in line with health and safety guidelines
• Actively safeguard against theft of company goods or property by being security conscious at all times
• Ensure all company policies are implemented accordingly

Essential Competencies 

• Ability to prioritise workload
• Effective team working and networking skills
• Commercial awareness and numeracy skills
• Excellent interpersonal and customer-facing skills
• Strong sales skills and negotiation skills
• The flexibility and willingness to learn
• Target driven with the ability to think strategically
• Excellent organisation skills and attention to detail
• Excellent communication skills, both oral and written
• Negotiation and analytical skills
• A positive attitude
• IT literacy and the ability to handle analytical data

Key Relationships 

• Branch Colleagues
• Branch Manager
• Regional Plumbing & Heating Manager
• Regional Director
• Support Office team
• Customers & Suppliers