Sales Executive

Main Responsibilities:

• To provide our customers with a knowledgeable, friendly and dependable service whilst at the same time optimising branch sales and gross profit.  Work effectively as part of a team ensuring that our customers’ expectations are not just met but exceeded.
• Work with efficiency and accuracy – often under pressure.
• Maintain & develop company culture, customer satisfaction, trade counter & delivery service.
• Possess excellent customer service and sales skills both in person and on the telephone.
• Take part in ad hoc meeting as requested by Line Manager or Director on occasion these may be outside normal trading hours.
• Serve customers face-to-face on the trade counter.
• Assemble customer orders and other warehouse duties when required.
• General office duties including filing and scanning.
• Additional duties as requested.
• Account ownership – update CRM.

Requirements:

• Excellent communication skills.
• Working well under pressure.
• Excellent analytical skills.
• Team working – being able to work cooperatively with others within and across departments.
• Personal organisation.
• Innovation – being capable of challenging the status quo and suggesting new and better ways of doing things.
• Self initiative and drive.
• Be the best at what you do.
• Understand your customer.
• Focus on customer service levels to ensure we are meet customer expectations.

Knowledge, Expertise & Qualifications:

Essential:

• Hands on experience and knowledge of materials for mechanical services, plumbing, heating & air movement.

Desired:

• Microsoft Windows & Office.
• Kerridge K8.
• CRM systems.

Package details:

• Attractive monthly salary.
• Private Health Insurance and Company Pension Scheme available after 3 month probationary period