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|Contact name:||Jonathan Walker|
|Published:||about 2 months ago|
- To provide our customers with a knowledgeable, friendly and dependable service whilst at the same time optimising branch sales and gross profit. Work effectively as part of a team ensuring that our customers’ expectations are not just met but exceeded.
- Work with efficiency and accuracy – often under pressure.
- Maintain & develop company culture, customer satisfaction, trade counter & delivery service.
- Possess excellent customer service and sales skills both in person and on the telephone.
- Take part in ad hoc meeting as requested by Line Manager or Director on occasion these may be outside normal trading hours.
- Serve customers face-to-face on the trade counter.
- Assemble customer orders and other warehouse duties when required.
- General office duties including filing and scanning.
- Additional duties as requested.
- Account ownership – update CRM.
- Excellent communication skills.
- Working well under pressure.
- Excellent analytical skills.
- Team working – being able to work cooperatively with others within and across departments.
- Personal organisation.
- Innovation – being capable of challenging the status quo and suggesting new and better ways of doing things.
- Self initiative and drive.
- Be the best at what you do.
- Understand your customer.
- Focus on customer service levels to ensure we are meet customer expectations.
Knowledge, Expertise & Qualifications:
- Hands on experience and knowledge of materials for mechanical services, plumbing, heating & air movement.
- Microsoft Windows & Office.
- Kerridge K8.
- CRM systems.
- Attractive monthly salary.
- Private Health Insurance and Company Pension Scheme available after 3 month probationary period
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