Plant Hire Manager

Manage, Control and Develop

Develop existing Hire business within TG Lynes

Ensure well-trained and motivated staff
Maximise turnover and profitability within existing customer portfolio
Seek out and then capitalise on new sales prospects – work alongside and coordinate with TG Lynes Account Managers, maximising Hire opportunities
Understand utilisation efficiency of current hire fleet and recommend investment and disposal as appropriate
Develop and encourage strong customer service ethic
Ensure technical expertise is of an excellent standard
Recommend and then work to challenging Budget targets
Continued membership of HAE, with a view to maintaining high standards Hire Safe Certification – promoting safety generally within the warehouse environment
Develop pricing models to maximise profitability
Monitor Plant equipment testing and general maintenance control in the department
Quote, QFU, Project Log and pipelines measure, monitor and report.
Control cross hire, calibration and repairs to machines.
Logging Customer Service Issues (CSI) and KPI’s
Process customer orders and enquiries received via telephone, email etc
Serve customers face-to-face on the trade counter/ Visits
Assemble customer orders and other warehouse duties when required.
Any other reasonable duties.
Work flexibly with the branch covering holidays when required alongside Team / JK

General

Communication - Liaise with relevant departments, issues of stock, technical queries, customer account detail, service, complaints and IT.
Service excellence - Maintain and develop customer service and company culture in line with core company objectives.
Work with efficiency, accuracy, and discipline with a positive and proactive attitude.
Attend regular departmental meetings, and any ad hoc meetings as required.
To meet and exceed sales, gross profit and margin targets.

Personal Attributes

Enthusiastic and focused, willing to learn
Ability to exercise effective management control and delegation
Show initiative / Personal Organisation
Excellent communication skills
High level analytical skills
Team working – being able to work cooperatively with others within and across departments
Personal organisation with a high level of concentration
Innovation - being capable of challenging the current methods and routines to suggest new and improved way of working

Knowledge, Expertise and Qualifications

Essential

Experience of Mechanical and Building Services Industry
Minimum 2yrs experience in Plant Hire
Hands on experience of materials and Plant Hire for mechanical services, plumbing, heating and air movement.
MS Office (Excel, Word etc), IT literate
CRM familiarity.
Current Clean Driving licence

Benefits

Further details of the Company can be accessed via www.tglynes.co.uk