IT Support Colleague

Woodie's is the market-leading DIY, Home& Garden omni-channel retailer in Ireland with 35 stores nationwide and an online presence. We are proud to be listed as Ireland's Top Retailer by Great Places to Work and an official Best Workplace for Women! We are also listed as one of the 75 Best Large Workplaces in Europe since 2020 and to be accredited as a gold-standard Investor in Diversity by the Irish Centre for Diversity & Inclusion.

We have an opportunity for an ambitious, detailed-orientated and customer-focused IT Support Colleague to join our fast-paced IT team. This is a superb opportunity to gain valuable experience during a really exciting period when we are modernising our systems, transforming our digital landscape, and improving our processes.

The role will particularly appeal to somebody with a passion for learning how to implement continuous improvements across all areas of technology services and how this is handled to best support our colleagues to effectively meet the needs of our customer-base.

Our ideal candidate:

• Continuous Improvement: A passion for assuming responsibility and ensuring that there is a process of continuous improvement across everything you work on.
• Knowledge: A keen learner with the ability to apply learning to recommend improvements where appropriate.
• Customer Focused: Keen to understand the role you play in deliver excellent service to our colleagues & customers.
• Detail Orientated: You’ll have superb attention to detail and understand that detail drives excellence.
• Documenting: Able to craft concise and accurate documents and processes pitched at the right level of technical detail depending on the audience.
• Delivery: You’ll thrive on delivering objectives and projects to the best of your ability
• Communication: Excellent interpersonal skills and ability to build effective working relationships to get the job done.
• Experience: A solid understanding or qualification relevant to this role (IE technical background or qualification)

Key Responsibilities:

• Collaborate with established members of the IT team across selected areas of the processes that support our technology service goals.
• Develop knowledge of ITIL and PMO processes with the support and guidance of our established team members.
• Provide Support across our IT function in areas including vendor management, security management, End User Compute, Business Analysis, Design Review, Code and Release Controls, Test Planning and Execution, Change Management, Hypercare and front-line Support.
• Document and Articulate technical processes and ideas in a manner that can be understood by our stakeholders.

Our benefits include:

• Salary: €30,000 to €35,000 per year
• Annual Bonus
• Company Pension
• Discounted healthcare
• Hybrid working
• Colleague Discount
• Wellness Initiatives
• Educational Assistance
• Paid Parental & Maternity leave
• Sick-pay
• Flexi-Wage - Choose how to budget your own pay!

We are an equal opportunity employer and value diversity at Woodie's. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.