Fulfilment & Logistics Lead - Coolock

Location Coolock
Contact email: careers@chadwicks.ie
Job ref: 023751
Published: 4 months ago

Fulfilment & Logistics Branch Lead

Part of Grafton Group Plc, Chadwicks Group is the market leader in the builder’s merchanting industry in the Republic of Ireland. Main brands include Chadwicks, Heiton Buckley, Cork Builders Providers, Panelling Centre, Davies & Telfords. Chadwicks Group currently employs approximately 1,400 colleagues in over 50 locations.


Principle Objective 
Reporting to the Branch Manager, the purpose of this role is to support in-branch online business growth and the day to day management of in-branch logistics/route planning processes. This role will drive strong disciplines ensuring excellence in customer service are in place, consistency of standards for online orders and logistics. This will be achieved by working closely with the branch manager, colleagues in branch and central support colleagues.


Knowledge & Experience    

*         Previous experience in a similar role desirable

*         Construction industry knowledge essential

*         Knowledge of building and related products desirable

*         Knowledge of building materials loads and weights preferable

*         IT literacy essential with the ability to handle analytical data



Key Responsibilities will include but are not limited to;

*      Ensure all orders placed online are picked and shipped / collected in line with our customer service standards

*      Route planning / route optimisation

*      Work closely with the branch manager and yard colleagues to drive pick times that exceed customer expectation

*      Management of online and logistics metrics

*      Challenge underperformance of KPI’s, providing support where appropriate

*      Drive sales through great service standards

*      Liaise with central support colleagues

*      Ensure the online business is delivering sales and margin targets

*      Understand CX data and insights and deal with actions arising from reports

*      Work with the wider branch team to understand the root cause of missing items and assist them in developing plans to address

*      Ensure that availability targets are achieved and that stores have a clear understanding of the importance of good availability

*      Management of 3rd party transport provider relationships including transport cost management.

*      Drive out all operational inefficiencies and barriers that keep the function operating effectively, streamlining processes and implementing procedures as required

*      Regular auditing of systems and processes to ensure procedures are being followed


Essential Competencies

*         Ability to lead a team

*         Full competence with software packages including MS Outlook, MS Word & Excel

*         Effective team working and networking skills

*         Ability to prioritise workload

*         Strong attention to detail

*         Commercial awareness and numeracy skills

*         Excellent interpersonal and customer-facing skills

*         The flexibility and willingness to learn

*         Dynamic, motivated & driven to achieve targets

*         Excellent organisation skills and attention to detail

*         Excellent communication skills, both verbal and written

*         Ability to work individually and as part of a team

*         A positive attitude

*         Passionate about delivering a good service


Key Relationships

*         Support Office Team

*         Branch Manager

*         Branch Colleagues

*         Digital Team

*         Transport Managers

*         Regional Directors