Credit Control Call Administrator - Support Centre

Location Birmingham
Salary: Competitive Salary plus benefits
Job ref: 052891
Published: 5 months ago

About Us

Fancy developing your career with the UK’s fastest growing builders’ merchant? We’re on the lookout for enthusiastic and ambitious individuals with a ‘can do’ attitude to help us support our ever growing branch network who serve the nation’s tradespeople.

We won’t pretend it’s not hard work, however you’ll be working with some great people and in return we offer a first-class rewards package.

We’re growing year-on-year with no signs of slowing down. With new branches opening their doors nationwide, this is your chance to be a part of our exciting journey and build your career with Selco.

We pride ourselves on being an equal opportunities employer and are committed to creating a work environment that is diverse, inclusive and welcoming to all. Our aim is for Selco colleagues to be a true representation of all sections of society. We are committed to the Health and Safety of our Colleagues being our top priority.

The Job

  • First line support for Stores and Customers in dealing with Credit account queries or changes to account details.
  • Logging of all calls and email contact to enable us to categorise and track customer queries and complaints using Cherwell Application Software.
  • Provide a timely, helpful and workable resolution of problems and enquiries raised at all levels throughout the business.
  • Escalate un-resolved queries to the appropriate Credit Controller or Supervisor to maintaining overall ownership and ensure resolution.
  • Develop and maintain a close working relationship with the Credit Control Team, support functions and Stores.
  • Provide a timely, helpful and workable resolution of problems and enquiries raised at all levels throughout the business
  • Support change and improvements in procedures.
  • Continued development and maintenance of an up to date knowledge base of common issues and resolutions.


Our customers rightly demand great service, but they love a bit of banter too.  You’ll need to be customer focussed, a team player who is able to work with others, resourceful with drive and enthusiasm.

What can I expect in return?

At Selco, the opportunities for professional growth and development are immense. We actively support internal advancement through a fully developed and supported career path, with plenty of training opportunities along the way.

We also offer a huge range of company benefits, including a competitive salary, profit-based bonus scheme, free health cash plan, share save scheme, holiday buying, thousands of retail discounts and offers, a company pension scheme, Cycle to Work and free Life Assurance.