Transport and Order Planner - Chadwicks Tullamore

Reporting to the Branch Manager, the purpose of this role is to support in-branch online business growth and the day to day management of in-branch logistics/route planning processes. This role will drive strong disciplines ensuring excellence in customer service are in place, consistency of standards for online orders and logistics. This will be achieved by working closely with the branch manager, colleagues in branch and central support colleagues.

Knowledge & Experience

*         Previous experience in a similar role desirable

*         Construction industry knowledge essential

*         Knowledge of building and related products desirable

*         Knowledge of building materials loads and weights preferable

Key Responsibilities will include but are not limited to;

*      Route planning / route optimisation

*      Work closely with the branch manager and yard colleagues to drive pick times that exceed customer expectation

*      Management of online and logistics metrics

*      Challenge underperformance of KPI’s, providing support where appropriate

*      Drive sales through great service standards

*      Liaise with central support colleagues

*      Ensure the online business is delivering sales and margin targets

*      Work with the wider branch team to understand the root cause of missing items and assist them in developing plans to address

*      Ensure that availability targets are achieved and that stores have a clear understanding of the importance of good availability

*      Management of 3rd party transport provider relationships including transport cost management.

*      Drive out all operational inefficiencies and barriers that keep the function operating effectively, streamlining processes and implementing procedures as required

*      Regular auditing of systems and processes to ensure procedures are being followed

Essential Competencies

*         Ability to lead a team

*         Ability to prioritise workload

*         Strong attention to detail

*         Commercial awareness and numeracy skills

*         Excellent interpersonal and customer-facing skills

*         The flexibility and willingness to learn

*         Dynamic, motivated & driven to achieve targets

*         Excellent organisation skills and attention to detail

*         Excellent communication skills, both verbal and written

*         Ability to work individually and as part of a team

*         A positive attitude

*         Passionate about delivering a good service