Senior Infrastructure Engineer - Wythall

Location Birmingham
Contact email:
Job ref: 028931
Published: about 1 month ago

Key Accountabilities

  • Provide an architecture & strategy service within Group IT; produce designs as required, design assurance, roadmap key products & services, and work with vendors and suppliers to gain any appropriate industry knowledge. Ensure that architectural diagramsdesigns are in existence & current for key servicesinfrastructure.
  • Lead project work as required.
  • Deputise for the Head of Group Technical Services when required i.e. representation in meetings, setting team priorities, decision making, governance.
  • Monitoring Group IT incidents and requests with TOPdesk to keep SLA breaches to a minimum.
  • Take on ownership of the Microsoft AzureO365 tenancy; setting the strategy, reviewing Microsoft upcoming changes and action accordingly, ensure healthy management of services, and that standards are being maintained.


Personal characteristics

  •  Enthusiastic and positive thinking.
  • Excellent interpersonal skills.
  • Customer focused – ability to understand the needs of customers.
  • Ability to work under pressure while maintaining positive morale and providing clarity about competing priorities.
  • Excellent problem-solving abilities to successfully resolve conflicts, prioritise deliverables and build consensus across organisational boundaries.
  • Proactive nature, forward thinking, positive disposition & flexible.
  • Excellent documentation and process management skills.
  • Team player.

Technical Skills and Experience

  • Expert working knowledge and experience in implementing and supporting the following Microsoft technology:

  • Windows Server, VMWare and Hyper-V.

  • Active Directory and DNS.

  • Exchange Server and Exchange Online.

  • Microsoft Azure.

  • Office 365 – management of cloud tenancy configuration.

  • Excellent working knowledge and experience in network management and support of the network technology deployed within Group IT’s area of responsibility.

  • Experience with Veeam backup and replication technology.

  • Knowledge of Dell servers and Dell storage.

  • Knowledge of Citrix XenApp.

  • Documentation skills using Visio, Microsoft Word, and PowerPoint as appropriate.

  • ITIL Foundation qualification or the ability to demonstrate a sound understanding of ITIL disciplines is preferred.

Key Behaviours

Thinking Things Through

  • Business & Customer Focus: Works consistently in the best interests of customers and the business.

Delivering Results

  • Taking responsibility for results: Making things happen, going the extra mile to drive performance and standards.

Engaging Others

  • Skilful Communication: Communicating information clearly, openly and persuasively.
  • Relationship Building: Building positive relationships with colleagues and customers through respect, listening and teamwork.

Adapting to Change

  • Flexibility: Updating skills and knowledge and responding positively to change.
  • Resilience: Demonstrating calmness, confidence and perseverance in demanding situations.


  • Managing change: Helping others to embrace change and implement it successfully.