Credit Control Manager

Location Wembley
Salary: Up to £60,000
Job ref: 033651
Published: 4 months ago

Credit Control Manager 

Based at Head Office in Wembley


We are regarded as the trusted decorating and DIY retail brand in London, selling paint, tools, plumbing, electrical and woodwork materials throughout our 32 stores. As part of the Grafton Group we have the stability and support of a leader in the field of Building Materials and DIY Retail.


Credit Control Manager - Let’s paint the picture for you!


This is a newly created role in our finance function. Responsible for a team of eight, as the Credit Control Manager you’ll be leading, developing, supporting and empowering the credit control team to be the best they can be and reach their potential, ensuring the team are meeting and achieving targets and objectives, while managing a portfolio of key accounts. You’ll be the key person in identifying process improvements in the credit control team and involved in wider Finance process improvement activity.


Credit Control Manager  - What will I be doing? 


Empower My Team

  • Create an inclusive, high achieving and fun team culture

  • Review team members behaviours and performance, ensuring these are line with our Vision and Values and meeting expectations, targets and KPIs

  • Set annual objectives for individuals, conducting quarterly reviews with each member of the team

  • Identify development opportunities and ensuring this is visible in the team

  • Visible that colleagues are encouraged to be more involved in wider business activity, networking, training opportunities and new initiatives

  • Review, Identify and deliver Credit Control process improvements that will benefit the function and wider business

  • Collaborate with the team, finance function and wider business to deliver process improvements and projects

  • Support the Finance Manager and Finance Director with identifying process improvements in the Finance function as a whole

  • Provide reports and statistics to the Finance Director on a weekly/monthly basis, including;

  • Debtors aging report with commentary on overdue payments

  • Debts under debt collection, payment plans and legal proceeding

  • Status of new customer account opening

  • Develop and monitor critical metrics / KPIs

Account Management and other accountabilities:

  • Maintain the provision of a high-quality credit control service to the business

  • Ensure the credit risk is adequately managed and appropriate credit limits are set for the customers

  • Maximise cash collection and improve working capital whilst reducing aged and doubtful debts

  • Implement Credit Control timetable including reminder letters and calls to customers for outstanding debts

  • Prompt response to customers to their enquiries raised by phone or emails, ensuring that account related queries raised by customers are resolved satisfactorily

  • Ensure the process of opening new customer accounts meets business expectations and is a great impression for the customer

  • Calculate bad debt provision and recommend write offs where appropriate

  • Maintaining relationships and small portfolio of the top customers, to ensure smooth running of the accounts

  • Represent the business in legal matters and court attendances

What skills and experience will you need?:

  • CICM Qualification or equivalent
  • Extensive experience in a Credit Control Manager or Credit Manager position
  • Experience in a high-volume, fast-paced credit environment
  • Experience in a retail environment is preferable
  • Experience managing high-performing teams of a minimum of four

How will we reward you?

As well as salary of up to £60,000 p/a, we have an excellent benefits package on offer:

  • Annual bonus opportunity
  • 33 days holiday a year, increasing with service
  • Up to 20% discount in Leyland SDM, plus discount across other Grafton Group brands
  • Pension with competitive contributions
  • Health Cash-plan – claim money back on everyday healthcare needs and treatments (Dental, physio, prescriptions to name a few)
  • Share saving scheme into our parent company, the Grafton Group
  • Company sick pay
  • Life assurance
  • Cycle2work scheme
  • 100’s of retail discounts available through our flexible benefits portal

Click Apply!